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Last Years Road Trip
8 years ago
Thursday, April 27, 2006
Wednesday, April 26, 2006
Tuesday, April 25, 2006
Nuasis Competition Goes Open Source
Aspect Software announced today that they are going open source. By selecting Asterisk as the IP PBX solution, Aspect has chosen the smartest path. The business case is simple. There is a huge community of open source developers working on the Asterisk code. In addition, there exists a large installed user base. This adds up to rapid development and fast bug fixes.
The alternative, which Nuasis is clinging to, is a proprietary model where the company keeps the source code closed and does all the development and integration work internally. This has caused an interesting set of effects. First of which is a huge pressure on the Nuasis voice team. Currently at two members, the developers are throttling between feature development, bug fixing, and general firefighting. This in turn has lead to high turnover in the group. The current team average tenure is less than 1 year.
By chosing open source as its VoIP platform, Aspect positions itself to leapfrog Nuasis very quickly, perhaps as fast as 6 months to one year. This is the death blow. Aspect is a big company, and slow to change. When the big guys start adopting open source faster than the small startup, you've seen a sea change.
Aspect wasn't the first contact center company to realize open source was the correct path. Check out Aheeva. They integrated with Asterisk back in 2003 and have several contributors to the Asterisk open source project. Additionally, they chose SugarCRM, another hugely popular open source project. Picking these components off the open source shelf and tying them together is much faster then building it all yourself. The benefits of open source tell us that the development time is quicker and so is the time for bug fixes.
Aspect Goes Open Source
Sunday, April 23, 2006
Saturday, April 22, 2006
Wednesday, April 19, 2006
WSJ.com - Portals
How Virtualization Led Microsoft
To Support Linux, and Other Tales
April 19, 2006; Page B1
WSJ.com - Portals Sphere: Related Content
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