Monday, March 13, 2006

Nuasis NuContact Center 3.0

Here are some press links around the recent release of the Nuasis NuContact Center Version 3.0.

CRM Magazine/Destination CRM
Article headline: All the Talk at VoiceCon: The contact center market continues its migration to IP as vendors make a host of IP-related announcements
NOTE: Nuasis spoke to writer, Coreen Bailor, and the analyst who is quoted, Joe Outlaw. While the article states that there were a "slew of product enhancements, new services and rebranding" at VoiceCon, only Nuasis, Cisco and Avaya are referenced in the article.
Destination CRM is the CRM industry's largest, most successful website which includes the newsletter, CRM eWeekly and the digital version of CRM Magazine, both with 95,000 opt-in subscribers. Readership is mixed between IT management, corporate management and sales/marketing/services.
VoIPLoop: IP Telephony for the Enterprise
Article headline: VoiceCon Spring '06: Interview with Kevin McPartlan, Vice President of Nuasis
NOTE: Before VoiceCon, Nuasis spoke to Alex Dunne, editor of VoIPLoop - the written interview is the link above.
Podcast headline: VoIP Security with Brendan Ziolo of Sipera Systems and IP Contact Center Issues with Kevin McPartlan of Nuasis
NOTE: During VoiceCon, Nuasis spoke to Eric Krapf, VoiceCon conference co-chair and editorial director of BCR Magazine. Eric conducted a podcast interview with Kevin McPartlan.
Blog headline: VoiceCon Conference within a Conference Preview
NOTE - Nuasis talked to Sheila McGee-Smith before VoiceCon. The panel that Sheila discusses in her blog had a standing-room only audience and a standing-room only crowd outside the meeting room who listened to the panel discussion through the room's open door. Panel participants were executives from Avaya, Cisco, Genesys, Nortel and Nuasis' Kevin McPartlan.
VoIPLoop is an online interactive forum for analysts, press, end-users and vendors. It is a CMP Online Publication that was launched in late 2005.
Customer Interaction Solutions/TMCNet
Article headline: Nuasis Says NuContact Center 3.0 Now Available
Article headline: First Coffee - Cingular Announces Video, Nuasis Announces NuContact Center 3.0, Parature Announces Another Customer
NOTE: Also mentioned in this article is Nuasis' newest customer, Southwest Gas. is the online site that accompanies TMC's four print publications. imparts information that helps readers become communications and call center technology advocates who make purchasing decisions and participants who will make these technologies work in any given implementation -- whether it be call centers, the central office or a corporate enterprise. The site currently averages over 7 million page views and reaches on average 650,000 unique visitors per month.
CRMAdvocate - Everything CRM - Read Less. Know More.

Nuasis announced the availability of NuContact Center 3.0 software. This release supports agents located anywhere, higher system scalability, and advanced conditional routing based on customer intelligence and business analytics.

NOTE: Nuasis' announcement of 3.0 was the lead story in the March 7 edition of CRMAdvocate.

CRMAdvocate is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, CRMAdvocate allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. Owned by RealMarket, CRMAdvocate is headquartered in Indianapolis, Indiana.
Call Center Magazine/CommWeb and Communications
Article Headline: Nuasis NuContact Center 3.0: The Updated System Supports Remote Agents and Has Greater Scalability
CommWeb and its sister site, (Call Center Magazine online) reach the people who make the business communication technology buying decisions.CommWeb/cConvergence's editorial provides end users and the telephony resellers that serve them the information they need to get their jobs done.

CMP Call Center Network

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